Support

We usually reply within a day.

Write to hi@listenapp.site — tell us your iPhone model, iOS version and what happened. A screenshot helps a lot.

Apple Music won't connect

• Check that your Apple Music subscription is active in the Music app.
• Open iOS Settings → Listen and make sure “Media & Apple Music” is allowed.
• No subscription? Choose “Continue with Apple ID” to look around — you can connect Apple Music later from the Home screen.

My map or stats look empty

Right after connecting, give it a minute — countries appear as artists are recognised. Apple shares only your recent history, so older favourites show up as you play them again, and your map keeps growing in the background.

Subscriptions

• Manage or cancel: iOS Settings → your name → Subscriptions → Listen.
• New phone or reinstalled the app? Open the paywall and tap “Restore”.
• Refunds are handled by Apple at reportaproblem.apple.com.

Delete your account

In the App, open Profile → Delete account. This erases your account and all your data right away. Deleting the account does not cancel an App Store subscription — cancel it in Subscriptions as described above.